Returns & Exchanges
At PetPivot, we want you and your pet to love your new look, so we offer a seamless 30-day return policy for all unworn apparel and accessories. If the fit isn't perfect or the style isn't right, we are here to help you find the perfect match.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the product is free of pet hair and signs of wear.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing